FAQ

How do I place an order?

1. Upload artwork
   
2. Select size/sheet
   
3. Add to cart
   
4. Checkout
   
5. Receive transfers
   
6. Press and sell

Do I need design software to order?

No. You just need the artwork that you want printed.

Can I use my phone to upload artwork?

Yes.

Will my artwork be saved?

Yes, you can save your order and come back to it later before checking out.

Do you offer wholesale pricing?

Our pricing is already wholesale, at $0.012 a square inch or $1.77 a square foot!

Can print shops use your transfers?

Absolutely. DTF transfers are perfect for:

• Clothing brands
  
• Print shops
  
• Side hustles
  
• Sports teams
  
• Events
  
• Businesses
  
• So much more!
  

Can I resell garments made with your transfers?

Yes!

Do you offer white-label shipping?

Please email us at Joe@JoesDTF.com

Can I start a clothing brand using DTF transfers?

Absolutely. DTF is one of the fastest and most affordable ways to launch apparel.

Can you build my gang sheet for me?

I can show you how to build your own custom DTF Gang Sheet HERE!

What gang sheet sizes do you offer?

 Common sizes include:

• 22” wide gang sheets
  
• Various custom lengths
  
• Full rolls for bulk orders

You can find our in depth sizing guide & graphics HERE!

How do I maximize space on my gang sheet?

Keep artwork tightly grouped and avoid unnecessary empty space. We have an Auto-Generation button that will maximize the gang sheet space.

Can I mix different designs on one gang sheet?

Absolutely. Customers can include multiple logos, graphics, and sizes on one sheet.

Can I include both adult and youth sizes on one sheet?

Yes.

Can I reorder previous gang sheets?

Yes. You can go back to previous gang sheets or transfers you uploaded in your account at JoesDTF

What is your turnaround time?

We ship SAME DAY when you place your order before 2pm(EST), Monday-Friday!

Where do you ship from?

We print and ship from Louisville, KY.

When does turnaround begin?

As soon as your order is submitted.

Do you ship internationally?

We ship in the US only.

Will I receive tracking information?

Yes. Tracking is emailed once orders ship.

Why hasn’t my tracking updated?

Carriers may take time to scan packages after label creation.

What happens if my package is lost?

Email us at Joe@JoesDTF.com

My transfer arrived wrinkled. Is that normal?

Slight wrinkling during shipping is normal and typically disappears during pressing.

My transfer looks dull before pressing. Is that normal?

They may look dull because of the carrier sheet. Once they are applied you will see them pop.

What temperature should I press DTF transfers at?

Typical pressing instructions:

• 290°F
  
• FIRM pressure
  
• 5 second pre-press, 5 second tack, and 10 second full application

Is the transfer hot peel or cold peel?

Specify your preferred process here. It can be a HOT peel. It can be a COLD peel.

How much pressure should I use?

FIRM and EVEN pressure is recommended for most applications.

Do I need parchment paper?

A cover sheet is recommended during the finishing press.

Should I do a second press?

Yes. A final press helps improve durability and finish.

Why is my transfer peeling?

Peeling can happen from:

• Incorrect temperature
  
• Insufficient pressure
  
• Pressing too short
  
• Uneven pressure
  
• Moisture in garment

Can I use an iron?

A heat press is strongly recommended for best results.

Can I press onto nylon?

Some nylons work, but testing is recommended due to heat sensitivity.

I’ve never used DTF before. Is it hard?

Not at all. With a quality heat press and correct settings, beginners can achieve professional results quickly.

Still not convinced? You can see how easy it is to press a DTF for the first time HERE!

What heat press do you recommend?

There are so many decent heat presses out there! Depends on your budget and size you are looking for:

• Clamshell presses
• Swing-away presses
• Auto presses

Can I layer DTF transfers?

Layering is generally not recommended.

Why does my shirt have a box mark after pressing?

This is usually caused by press pressure or moisture and often disappears after washing.

Why is steam coming from my garment?

Moisture in garments is normal during pressing.

What’s the difference between DTF and sublimation?

DTF works on cotton and dark garments, while sublimation works best on white polyester garments only.

What’s the difference between DTF and screen printing?

DTF is better for:

• NO minimums
• Full color (no limits on amount of colors used)
• No setup fees
• Fast customization

Screen printing is often better for very large bulk orders.

How should I wash DTF printed garments?

Recommended care:

• Wash warm or cold
• Turn garment inside out
• Tumble dry low or medium
• Avoid bleach or liquid fabric softener
  

How long should I wait before washing?

Wait 24 hours after pressing before first wash.

Can DTF transfers go in the dryer?

Yes, on low-medium heat settings.

Will DTF transfers crack?

Properly applied DTF transfers are highly resistant to cracking.

Can I cancel my order?

Email us at Joe@JoesDTF.com

What if there’s a problem with my order?

Customers should contact support with:

• Email us at Joe@JoesDTF.com
• Order number  
• Photos
• Description of issue

Do you offer refunds?

Custom printed products are typically non-refundable unless there is a production error.

What if I ordered the wrong size?

Customers are responsible for confirming sizing before checkout, but we can help you out!

What if my artwork uploaded incorrectly?

Customers should review previews carefully before submitting orders, but we can help you out!